tag:blogger.com,1999:blog-33629720.post8025347974769634273..comments2014-01-16T13:17:12.281-05:00Comments on Unincorporated Minds: Rant: Annoyed with Blackberry 8320, Cincinnati Bell Wireless, and their Equipment InsuranceAnonymoushttp://www.blogger.com/profile/08993118427496488561noreply@blogger.comBlogger3125tag:blogger.com,1999:blog-33629720.post-19104266943668704722010-03-10T18:03:35.572-05:002010-03-10T18:03:35.572-05:00Actually, the insurance provider acts as a middlem...Actually, the insurance provider acts as a middleman for resolving hardware issues. They have scripts they follow to determine whether your issue is warranty or insurance. If it is a warranty issue, the issue you a replacement and file a warranty claim with the manufacturer. If is an insurance issue, they charge you the deductable and send you a replacement. Thank you for the good wishes, as my problem has been resolved. Please read my newest post to see what happened. Thanks for reading.Anonymoushttps://www.blogger.com/profile/08993118427496488561noreply@blogger.comtag:blogger.com,1999:blog-33629720.post-19576968241940914932010-03-10T16:38:30.769-05:002010-03-10T16:38:30.769-05:00Seems you have warranty and insurance all confused...Seems you have warranty and insurance all confused. I had to learn this myself last year. You should never have been able to sign up for insurance after you had a problem. That is like getting flood insurance after the tsunami. Lucky your provider is so accommodating. My RIM phone had roller ball issues and it had to go back to RIM--- it took like 6 WEEKS! My cell carrier would have nothing to do with my warranty. Insurance is a good deal though if you have a high end device -- like $6 bucks a month and they will replace it in a day or two -- no waiting if it is damaged or even lost. I made one claim when I left my phone at a concert and had a new phone right away-- that phone would have cost me $490 to re-buy. But the insurance company won't touch it if it is a warranty issue. My dad said that would be like your carburetor falling out of the car and then calling the insurance company. Maybe they will want to keep you as a customer enough to give you stuff - good luck.HeyJT63noreply@blogger.comtag:blogger.com,1999:blog-33629720.post-70863569149708028642010-03-10T10:53:01.596-05:002010-03-10T10:53:01.596-05:00My name is Katie and I am with Cincinnati Bell. I...My name is Katie and I am with Cincinnati Bell. I apologize about this issue and we would like to get it resolved. Please email your name and a contact number to cincinnati.bell@fuse.net and we will follow up with you. Thanks!CincyBellhttps://www.blogger.com/profile/04955380451430435609noreply@blogger.com